We deliver the most reliable, environmentally-friendly products possible. To back it up, all Nimble products are covered for up to 12 months after date of purchase. If a product is defective (not damaged due to normal use), return it for a replacement. To request a replacement, click here. A prepaid shipping label will be provided for shipping the defective product back to us. Once we receive it, we’ll send a replacement within 7-10 business days.